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F.A.Q

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All products purchased made through www.kurungfactory.com.my are FINAL and not returnable and refundable.


However, if products received are defected, wrongly sent or not as it was advertised, kindly email us at [email protected]


We first could offer you an Exchange, or Refund if the item is no more in stock.


Returns (if applicable)
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]


Shipping
To return your product, you should mail your product to:


Kurung Factory
30-2, Jalan Eco Majestic 9/1B,
Eco Majestic, 43500 Semenyih
Selangor


012-9698219

Yes we do. At the moment, we only ship to Singapore and Brunei. Kindly Whatsapp our admin at +6012-9698219 if you are outside of Malaysia, Singapore & Brunei.

Below are the rates for Singapore and Brunei:

Singapore
1-2 pcs : RM35
3-4 pcs : RM70
RM10 applies to each additional piece

Brunei
1-2 pcs : RM90
3-4 pcs : RM130
RM10 applies to each additional piece

You can either pay by:


  • Online Banking (FPX)
  • Credit & Debit Card (Visa & Mastercard)
  • All our payment gateways capture payments in Malaysian Ringgit. If your card’s currency is other than Malaysian Ringgit, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

    We only ship three (3) times a week (Monday/Wednesday/Friday). For pre-order items, shipping will be held on the date as per announcement.
    Putting an item into your cart does not reserve or hold that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.
    We usually announce restocked items through our Instagram page at @kurung.factory, so don’t forget to follow, turn on the notifications and the key is to check frequently!
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